Hyperswitch - Card Vault Downtime in Sandbox – Incident details

All systems operational

Card Vault Downtime in Sandbox

Resolved
Partial outage
Started about 1 month agoLasted about 14 hours

Affected

Sandbox

Partial outage from 2:50 PM to 4:45 AM

Card Vault

Partial outage from 2:50 PM to 4:45 AM

Updates
  • Resolved
    UTC
    Resolved

    The configuration error was fixed and the Vault was reverted back to Operational status.

  • Identified
    UTC
    Identified

    During the process of adding multi-AZ support in Sandbox a DNS misconfiguration resulted in partial downtime for the Card Vault in the Sandbox environment. Payment method retrieval calls were still operational but any write or update calls were not, causing those flows to break during this window.