Hyperswitch - Hardware failure on an internal server affecting payments traffic – Incident details

All systems operational

Hardware failure on an internal server affecting payments traffic

Resolved
Major outage
Started 7 days agoLasted 36 minutes

Affected

Production

Major outage from 4:58 PM to 5:34 PM

Payins API

Major outage from 4:58 PM to 5:34 PM

Updates
  • Resolved
    UTC
    Resolved

    A replacement server was provisioned for this component after the issue was detected and all services resumed normal operations. 


  • Identified
    UTC
    Identified

    Our cloud provider experienced a hardware failure on a physical server hosting an internal network component that handles our payment traffic.

    This hardware failure caused payment requests to return 5xx errors for the affected period.