Performance Degradation for Payment APIs

Resolved

Degraded performance

Started 4 months agoJuly 02, 2026Lasted 1 hour 8 minutesJuly 02, 20263:384:46 AMUTC

Affected

Production

Payins API

Updates

Resolved
July 02, 2026 at 4:46 AMUTC
Resolved
July 02, 2026 at 4:46 AMUTC
The database was manually failed over to the primary instance resolving the issue.
Identified
July 02, 2026 at 3:38 AMUTC
Identified
July 02, 2026 at 3:38 AMUTC
A database out of memory error resulted in a failover to a smaller instance affecting the success rate of Payment APIs

Hyperswitch - Performance Degradation for Payment APIs – Incident details